Last updated: January 2025

Return Eligibility

Due to the nature of our export business and perishable goods, returns are only accepted in cases of damaged goods, quality issues, or incorrect shipments. Claims must be made within 48 hours of delivery.

Return Process

1. Contact our customer service team immediately upon discovering any issues
2. Provide photographic evidence of the problem
3. Submit a detailed report of the issue
4. Await instructions from our quality assurance team

Refund Policy

Refunds are processed on a case-by-case basis after thorough investigation. Approved refunds will be processed within 7-14 business days using the original payment method.

Quality Guarantee

We stand behind the quality of our products. If you receive goods that do not meet our quality standards, we will work with you to find a satisfactory solution.

Replacement Policy

In cases where returns are not feasible due to the nature of the products, we may offer replacements or credit towards future orders.

Contact for Returns